2 Jobs in Elyria, OH
A Critical Systems and Components Supplier for the... is Hiring a Client Service Manager Near Elyria, OH
In this role, you'll manage all activities related to customers and utilize the company's common policies/procedures to develop/improve order entry, quoting, and forecasting processes while assuring regulatory and process compliance.
Candidates residing outside of the geographic requirements are still encouraged to apply. This employer provides relocation assistance for their employees.
As a Client Service Manager, you will:
- Lead and manage contracts administration and order management functions and ensure all contractual commitments are met including terms and conditions review and flow down of requirements.
- Understand and implement human resource and intellectual capital procedures/practices for responsible areas and ensure appropriate staffing and skills are available.
- Be responsible for customer satisfaction relative to the order fulfillment process including common processes, standard work and tools.
- Lead team of customer administrators who enter and manage orders.
- Maintain valid demand picture over 12-24-month horizon.
- Support commercial aspects of product development programs
- Manage budgets
- Prepare customer quotations/cost proposals for follow-on business, including annual price escalation activities
- SDP Implementation
- Develop, mentor, coach and lead the customer administration team to develop the skill sets and capabilities necessary to provide world class service to site customers.
- Develop a high performing team and drive the team to continuously improve processes and attain higher levels of customer satisfaction.
- Manage customer set assignments to balance workload and maintain ability to effectively satisfy customer and organization requirements.
- Administer the import/export compliance process per company guidelines.
- Produce and manage metrics that demonstrate continuous improvement activities for customer satisfaction.
- Bachelor's degree in related discipline
- 5 years of successful management experience in a manufacturing environment
- Aerospace industry experience
- Previous experience building a strong and positive team environment
- Demonstrated success in employee relations and leadership
- Experience managing and achieving department budgetary requirements
- Experienced in leading continuous improvement initiatives
- Demonstrated commitment to lifetime learning through reading, continuing education and/or acceptance of new assignments
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
Job Summary
Full Time
$85k-110k (estimate)
05/03/2023
05/27/2024
The job skills required for Client Service Manager include Customer Service, Leadership, Initiative, Client Service, Customer Satisfaction, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Manager positions, which can be used as a reference in future career path planning. As a Client Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Manager. You can explore the career advancement for a Client Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Manager job description and responsibilities
Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.
02/12/2022: Kingsport, TN
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
01/27/2022: Knoxville, TN
Client service managers oversee the hiring, orienting, and training of staff for the department.
03/15/2022: Chicago, IL
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
03/18/2022: Monterey, CA
An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
01/19/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Manager jobs
The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
03/17/2022: Trenton, NJ
Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.
01/21/2022: Washington, DC
Build a strong commitment and resolve to deliver exceptional customer service.
02/15/2022: Grand Forks, ND
Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.
02/02/2022: Bangor, ME
Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.
01/28/2022: Fresno, CA
Step 3: View the best colleges and universities for Client Service Manager.
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